Terms and conditions apply to any purchase made in the online store. www.czechmarionettes.com (the seller), the operator is:
779 00 Olomouc
130 00 Praha 3
(hereinafter referred to as DDmen, s.r.o.)
The conditions below define and stipulate the rights and obligations of the seller (DDmen, s.r.o.) and its customers.
We can assure you that you will be pleasantly surprised and 100% satisfied with your purchase.
Our marionettes are really unique: delicate, hand-crafted artwork.
If you have any questions or comments regarding your purchase, please contact us on the email@example.com
Our sales website www.czechmarionettes.com provides a complete list of commonly supplied goods. The seller does not guarantee the immediate availability of all items. The product availability displayed is indicative only. If the actual current availability is different from those listed in the product detail list, the seller will inform you in due course.
Please note that the more expensive marionettes we produce are made to order. The indicated delivery time may be extended depending on seasonal fluctuations and the workload of the involved warehouses. The customer selects the goods, completes and submits an order form through our website. This order is a proposal for the conclusion of the purchase contract. Please fill in all the fields on the electronic order form, only then will your order be valid. The address to which the goods will be delivered is the address the buyer provides in the registration form. Subject to receipt of the purchase price, the buyer is the holder of the goods.
It is the buyer’s obligation to check the price of the item, including shipping charges, etc. before making the order.
The shipping charges are based on weight and distance. The fastest and easiest way to find out the cost of transport is to create an order on the website using the shopping cart, which automatically calculates the shipping costs to more than 80 destinations worldwide. Unless otherwise stated, we use the services of the Czech post with s.p. or PPL in the Czech Republic for the shipping of goods,. We offer two modes of transport – express and economic. Economic transport is only recommended in cases of wholesale orders.
7-14 days by air to the U.S.A.
5 -10 days by air within Europe
10-16 days by air to Asia or Australia
6 – 12 weeks shipping to most countries.
2 to 3 working days from dispatch of goods.
Our marionettes are sent anywhere, no matter how far a customer is located. All marionettes are delivered directly to your door step.
We don’t charge for packaging and handling fees!
www.czechmarionettes.com offers insurance of all goods. The premium is 5% of the price of the goods (without transport costs and before tax). The insurance covers the replacement or repair of all damaged parts. If you choose not to pay the consignment, please remember that the Czech puppets are not liable for goods that arrive damaged. All our goods are securely and properly packed to survive long journeys without damage, but our marionettes are a product that are susceptable to damage during transport.
Important notice – Please always inspect the order immediately upon receipt, since later complaints cannot be taken into account. In case of any damage that may have occured to the packaging (creased, ragged...) please fill out and give the delivery service the necessary form of shipment damage . In case of potential disagreements regarding the bad shipments by the delivery service, please disregard this and insist on writing the form. It is your right and his obligation.
The seller is responsible for the shipment only until the moment the goods are delivered to the delivery company. After handing over of the goods to the delivery company, the buyer will be sent an e-mail with a tracking number and a link with which you can track your shipment.
There is a 30 day storage period for all dispatched items. In the event that the customer fails to collect the item in this time, the item is automatically returned to the seller. If the buyer wishes the shipment to be sent again, a new shipping fee must be paid.
In the event that the buyer does not want the item resent, please note that the buyer will recover any of the shipping costs associated with processing the order.
If you are not satisfied with your purchase for some reason, please contact www.czechmarionettes.com via e-mail firstname.lastname@example.org no later than three calendar days from the date of receipt of the item. Please indicate your reason for cancelling the order.
The supplier will assess the state of the returned goods and the buyer shall notify them of the state.
If the item arrives damaged, we will take the necessary steps to remedy the situation to your satisfaction. If you have paid for insurance of the consignment, please contact us via email email@example.com no later than 3 calendar days from the date of receipt of the shipment, including photos of the damaged goods. If your request is not accepted by www.czechmarionettes.com the following applies:
Please always inspect the consignment ordered before the delivery service leaves since later complaints cannot be taken into account. In case of any damage that may have occured to the packaging (creased, ragged...) please fill out and give the delivery service the necessary form of shipment damage . In case of potenial arguments regarding the bad shipments with the delivery service, please disregard this and insist on writing the form. It is your right and his obligation.
The responsibility for defects is covered through the warranty in the warranty conditions. The warranty period starts on the date of receipt of the goods and unless otherwise noted, this period is guaranteed for 24 months. Complaints of goods are governed by the relevant provisions of the Czech Civil Code and the Czech Law on consumer protection. In the event of unrecoverable defects (based on a written assessment from the suppliers) the goods will be exchanged for the same item. The complaint procedure will be applied only to goods that are clean so that during the assessment of the claim the General principles of hygiene are not hampered..
Note to customers that the warranty does not cover normal wear and tear of the item( or its parts) due to its frequent use.
Shorter product life due to frequent use cannot be considered a defect and may not be claimed as such. Thank you for understanding.
Please always inspect the consignment ordered before the delivery service since later complaints cannot be taken into account. In case of any damage that may have occured to the packaging (creased, ragged...) please fill out and give the delivery service the necessary form of shipment damage . In case of potenial arguments regarding the bad shipments with the delivery service, please disregard this and insist on writing the form. It is your right and his obligation.If the recipient notices damage or partial loss of the contents of the items , the consignee must inform the seller of the damage without undue delay after finding out, at the latest within three working days from the date of delivery of the goods via e-mail firstname.lastname@example.org together with the relevant completed claim sheet. Upon receipt of the above, we will start the complaint procedure with the supplier. The supplier is required to settle the claim within 30 days from receipt of theapplication. We will keep you informed about the decision of the complaint within three days of receipt of the statement from the supplier. Unfortunately, we are not obliged to take responsibility for damages resulting from the operation of the products, functional characteristics and damage from improper use of the products, as well as damage caused by external occurrences and wrong manipulation. Any defects described above are not covered by this warranty.
Please note that www.czechmarionettes.com sells its products at wholesale prices to bulk buyers only. All our goods are intended for resale. If you would like to become our wholesale customers, you must have a valid tax identification number and order a minimum of 30 items each time. If you are a beginner and you can’t fill all 30 items, please feel free to contact us, we could offer you other conditions.
If you need something special for your company or for an important event, you can add your own design or modify any of our existing products to suit your specific needs. We are able to ensure such cooperation, you will be informed about each step and you will be able to make sure that your entry corresponds to your expectations and needs. These proposals are charged individually according to the quantity and intensity of treatment. We would be happy to discuss such possibilities with you.
www.czechmarionettes.com accepts payments in Czech crowns, euros and U.S. dollars. All orders are paid for via PayPal before they are sent.
The prices indicated in the e-shop are always up to date and valid. The product price is given including VAT.
The warranty conditions for the goods are governed by the Seller.
These terms and conditions are valid from 1.1.2013. The seller reserves the right to change these terms and conditions without prior notice. Any questions about the terms and conditions please send an email to email@example.com.